Thursday, April 26, 2018

Crystal adds Admin fees

ONBOARD THE CRYSTAL SYMPHONY -- Crystal Cruises will begin charging customers an administration fee on 2020 departures, said vice president of revenue management Rolando Trejos. Also in 2020, the luxury line will increase the initial deposit from 20% to 25% across all products and require final payment sooner.
The administration fee will vary depending on the length of the voyage. The fee for ocean cruises of 13 days or fewer will be $100 per person; for cruises of 14 to 21 days, $200 per person; and sailings longer than 21 days, $500 per person. River and yacht sailings will be $500 per person.  Trejos said that if a guest decides to cancel, the fee can be a future cruise credit; if they book a cruise within a 12-month period, it will be deducted as a payment, not as a discount, for the cruise.  Ocean cruises of 13 days or fewer will require final payment 120 days in advance (previously 90 days). The same policy will hold true for yacht and river cruises. Final payment on ocean cruises of 14 to 21 days will be due 150 days before departure, up from 120. Final payment on ocean cruises of 22 days or longer must be made 180 days in advance, up from 150.
Trejos said Crystal will require final payment sooner because Crystal has "a very high attrition rate, especially during the final payment, and on the longer voyages it becomes very difficult to fill those ships, to fill those staterooms, when we have such a high amount of cancellations. So hopefully by extending out the final payment date, it will allow us an opportunity to sell the rooms."

For more information, and to receive and special rates or to make reservations    contact The Cruise Professionals at at 203-288-1884 or email: 

Thursday, January 11, 2018

Carnival to Start Charging for Late-Night Room Service

Jan 11, 2018

Carnival Cruise Line is making a number of changes to its room service policy, including a new charge for late-night orders, a cruise line representative tells Travel Agent. The new changes will start being implemented next week.

Under the new rules, the cruise line will no longer offer complimentary room service from 10 p.m. to 6 a.m. Instead, an expanded offering of fee-based food items will be available, including salads, sandwiches and specialty items. New options will include Greek Salad; Chicken Caesar Salad; Portabella & Veggie Bun; Grilled Cheese, Bacon and Tomato Sandwich; and Roast Turkey Wrap; as well as a selection of new desserts including Dark Chocolate Walnut Brownies; Doughnut Sandwich; and Banana Split. Prices for menu items will range from $2 to $6, Carnival said.
The pizzeria and deli will remain available during the late night period, Carnival said, and these will remain complimentary.
Finally, on debarkation morning the cruise line will no longer offer room service. Guests will continue to have the option of breakfast at the Lido deck restaurant, at Ocean Plaza (where available) and in the main dining room..  What’s staying the same: complimentary breakfast will remain the same, other than on debarkation morning. Additionally, throughout the day up to 10 p.m., Carnival will continue to offer a variety of salads, sandwiches and desserts on a complimentary basis. During this time period the cruise line will also continue to offer several fee-based items for prices ranging from $2 to $6, as is current policy.

Carnival said these changes were made because there is a tremendous amount of food waste during the late night time period, as many people tend to over order and then not eat what they have requested. Carnival said it believes that charging for late night room service items will help alleviate this issue.
For more information, and to receive exclusive amenities and special rates or to make reservations on any Carnival Ship,  contact The Cruise Professionals at at 203-288-1884 or email: