Thursday, April 26, 2018

Crystal adds Admin fees

ONBOARD THE CRYSTAL SYMPHONY -- Crystal Cruises will begin charging customers an administration fee on 2020 departures, said vice president of revenue management Rolando Trejos. Also in 2020, the luxury line will increase the initial deposit from 20% to 25% across all products and require final payment sooner.
The administration fee will vary depending on the length of the voyage. The fee for ocean cruises of 13 days or fewer will be $100 per person; for cruises of 14 to 21 days, $200 per person; and sailings longer than 21 days, $500 per person. River and yacht sailings will be $500 per person.  Trejos said that if a guest decides to cancel, the fee can be a future cruise credit; if they book a cruise within a 12-month period, it will be deducted as a payment, not as a discount, for the cruise.  Ocean cruises of 13 days or fewer will require final payment 120 days in advance (previously 90 days). The same policy will hold true for yacht and river cruises. Final payment on ocean cruises of 14 to 21 days will be due 150 days before departure, up from 120. Final payment on ocean cruises of 22 days or longer must be made 180 days in advance, up from 150.
Trejos said Crystal will require final payment sooner because Crystal has "a very high attrition rate, especially during the final payment, and on the longer voyages it becomes very difficult to fill those ships, to fill those staterooms, when we have such a high amount of cancellations. So hopefully by extending out the final payment date, it will allow us an opportunity to sell the rooms."

For more information, and to receive and special rates or to make reservations    contact The Cruise Professionals at at 203-288-1884 or email: